shop

Please make sure you have read the important information about shipping & lead times before placing your order. (Click the shop tab in the main menu to go back to the shop home page if you don’t see those notes below.)

notes

COVID-19 impact

We are continuing to make, even with reduced hands on deck & access to resources, & with the restaurant industry, our biggest source of income, completely shut down. We will remain committed to making for as long as our retail customers (you) continue to support us so we can stay in business. Thank you in advance for your valued orders, especially at this time.

our gift to you

We offer discounts & specials to our VIP list subscribers periodically. To receive these voucher codes, please subscribe to the mailing list to get them emailed to you when on offer. (You’ll also be the first to hear about our latest news & upcoming events.) 

shipping

We generally pack & ship on Fridays & Mondays, & the couriers usually collect on Monday or Tuesday, so make sure your order is in by early Thursday so we have time to pack it for the next week's courier pick up, or it will go out the following week. Interntional orders are usually shipped once a week also. We are a small but dedicated team who do everthing from the making to the firing & from the foraging to the shipping, so please understand that we are humans not machines, & we do our best to ship orders as soon as possible. If you have an urgent deadline, please say so in the comments & we'll let you know if we are able to achieve it with our current workload.

CURRENTLY THERE ARE SHIPPING DELAYS TO EVERY CONTINENT. Please be patient while shipping companies work through the backlog created by the grounding of passenger planes & increased quarantine & hygiene practices due to COVID 19. At the moment we find that couriers are faster than Australia Post for domestic parcels, & Express International parcels are given priority over standard. 

Please ensure you have chosen the CORRECT COURIER OPTION. We can not ship your ceramics in a satchel, nor can we ship overseas with a domestic courier. Delays will occur while we get in touch with you to correct the mistake, so please read the options carefully & choose correctly. We may have to cancel & refund your order if incorrect shipping options are chosen.

liquid quartz

The LQ Shop is now located on the Liquid Quartz page. Please download the PDF General Information document found there for full application instructions before emailing us your questions, you'll find many of the answers are already explained there. There will be no interuptions to shipping of LQ beyond public holiday closures.

kintsugi repair kits

Found in the tools section below. Shipped once per week & delivered with authority to leave. Shipping is now FREE WITHIN AUSTRALIA & International buyers will get a shipping quote emailed for approval before shipping.

with gratitude

Thank you for choosing handmade, we look forward to sending you some very special pieces!