FAQ

care & maintenance

Made OF Australia’s range of food safe, functional tableware has been coated with a water-based sealer made from quartz (otherwise known as silicon dioxide or SiO2). This inhibits the growth of mould, algae & scale, repels water & other liquids, & greatly minimises the staining caused by fats, acids & alkalis. This revolutionary sealer creates an invisible barrier between the ceramic surface & the food upon it. It is commercial dishwasher, microwave & oven safe up to 450°C. It is freezer & liquid nitrogen safe to -70°C, but like all ceramics susceptible to thermal shock if taken from one extreme to another, so cool or heat slowly especially with finer pieces.

There is no need for harsh commercial detergents when cleaning, in fact reducing or removing contact with solvents, abrasives & synthetic chemicals will prolong the life of the coating. Mild detergent washes & soft cloths are all that is necessary to keep your dinnerware in top condition. Whilst dishwasher safe, hand washing is reccommended wherever possible to extend the life of your pieces.

replacements, repairs, exchanges & refunds

If you have purchased a product you believe to be faulty please get in touch so we can rectify the problem immediately. Made OF Australia is committed to providing you with quality works of art, so if something out of the ordinary happens with your purchase, we want to know about it straight away. We will of course fix any issue not caused by neglect free of charge.

If you have broken or damaged your piece through improper handling or care & are now frantically looking at our website for help (oops) just email us so we can try to help fix it, we promise we’ll do our best to make it right again.

Made OF Australia does not usually provide refunds for errors made by the purchaser or for “change of mind” decisions made after dispatch, but we will do our best to accomodate you with a suitable exchange or replacement if the product was accidentally ordered incorrectly, or if the recipient isn’t as excited about their gift as you’d like them to be (that has never happened, but strange things are possible, & buying gifts is stressful, so we’re happy to help make it easier). Send us an email & we’ll do our best to make you smile again.

liquid quartz

Please see the Liquid Quartz page for full info about our sealer & check the Liquid Quartz General Information Sheet for more detailed instructions & application tips. If your question is still not answered after reading through all the information provided here, please email us. The top two answers we give are:

No, Liquid Quartz cannot make your underfired or toxic glazes food safe. It is a permeating sealer, it will not seal over a glaze.

Yes, you can seal the unglazed section of your pot without effecting the glazed section, & yes, it can make a leaky pot waterproof if it can reach & permeate the clay body underneath.